Doing Business In The Future – Business Process Management

Application Management

Company Procedure Control (BPM) is a set of actions performed by organisations to improve or improve their business processes. Since application programs are usually used to aid these actions, these application programs are referred to as Company Procedure Control Techniques.

- Company Procedure Control Systems

Business Procedure Control has been in place for some time now. Due to the introduction of application programs, however, there has been restored interest in the body of knowledge associated with BPM. These application programs make style and performance of Company Procedure Control easier, cheaper, and more efficient. There are three groups of Company Procedure management actions – style, performance and tracking.

1. Design

Designing BPM involves capturing the existing processes in a business environment. These processes must be modeled in a way that they can be simulated and tested. Modeling these processes usually involves graphical representation methods that document the processes and stores this data in repositories.

2. Execution

Traditionally, to implement automation in a business organisation, developers would have to be contracted to develop applications that automate certain processes. Unfortunately, the scope of these projects was often too narrow. The result of which is that the automation is not well integrated into the business environment since the automation only deals with a particular department or function. BPMS champions a method that pushes for the development of applications that encompass the entire business process. It aims to fully automate the business environment only stopping to query the user when human intervention is absolutely necessary.

3. Process monitoring

Process monitoring involves observing and taking note of the performance of the individual processes so that evaluation and intervention become more straightforward for the business organization. From the information gleaned from here, the business organization’s leaders can make further decisions on the direction the business process takes. The data from this activity can be used to generate different kinds of statistics that are necessary when having to make critical decisions. Business Process Management is an iterative process.

4. The Future

Although BPM strives to automate the mechanical processes of a business, there has been interest in developing BPMs that move into the territory of human judgement. Some of the processes involved in a business environment are not included in the automation because some sort of human decision is needed. With the growing complexity of information systems – especially studies into decision support systems and artificial intelligence – some human decision-making processes can actually be automated. This is the future goal of BPM, to further automate previously unautomatable processes.

- The Business Process Management Ideals

In 1920, Frederick Taylor outlined three waves of business ideals in managing processes. These waves represented the ways of thinking business process engineers had.

Wave 1. Processes Set In Stone

They are secured in business policy manuals. The manual is the basis of the process, and the organization has to abide by it.

Wave 2. Processes Changed Once In A While

Using a one-time activity, changes can be made. This means that the business would have to build their processes around a fixed system since change can only come once in a while, and at a great cost.

Wave 3. Processes On-The-Fly

The primary consideration in such systems is flexibility to change. Businesses that adhere to this goal create business environments that can adapt to its changing needs. This setup also allows the business to constantly fine tune its operations. This wave is not about business-process reengineering. It is about maintaining an environment that is constantly on its toes, ready to adapt to the circumstance, and maximize its strengths while downplaying its weaknesses.

Change is the only constant, they say. In this modern day and age, this could not be truer. The survival of a business could very well rely on its ability to constantly tweak its processes according to the whims of change. With the growing body of knowledge concerning Business Process Management, the path towards a sustainable market advantage based on a streamlined, flexible business organization can only get clearer.

Source: Lift06.org


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