A new state pension unit, Colpensiones, was created by the Colombian government to reduce costs, automate processes and improve the quality of service offered by the old state pension system. 118 processes went live in a record time of 9 months to administer the contributions of 6.5 million citizens. Today, the new system performs 28 million activities and manages 900,000 cases each month.
Sign up to receive the Enterprise Management 360˚ ‘Weekly Digest’ direct to your inbox every Thursday. This contains news on the latest industry trends, interviews with key thinkers, white papers and videos. Unsubscribe at any time