Doug Miles is head of the AIIM Market Intelligence Division. He has over 25 years’ experience of working with users and vendors across a broad spectrum of IT applications.
He was an early pioneer of document management systems for business and engineering applications, and has most recently produced a number of AIIM survey reports on issues and drivers for ECM, Capture, Records Management, SharePoint and Social Business/Enterprise 2.0.
Doug has also worked closely with other enterprise-level IT systems such as ERP, BI and CRM.
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